Refund Policy – ProccMaster

Effective Date: March 1, 2026

1. Overview
At ProccMaster, we strive to provide high-quality translation services. We understand that sometimes expectations may not be met. This Refund Policy outlines the conditions under which refunds may be issued.

2. Eligibility for Refunds
A refund may be considered if:

• The delivered translation significantly deviates from the agreed-upon requirements.

• The translation contains errors that were not present in the original text but affect its meaning.

• The project was not delivered within the agreed timeframe due to our error.

3. Non-Refundable Situations
Refunds will generally not be issued if:

• The client requested minor revisions or stylistic changes after delivery.

• The original content provided by the client was unclear, incomplete, or inaccurate.

• The client simply changes their mind after the project has been completed.

4. Refund Request Process
To request a refund, please:

1. Contact us within 7 days of receiving your translation.

2. Provide details about the issue, including examples of errors or deviations.

3. Allow our team to review the request.

5. Resolution
We may offer:

• A partial refund if only part of the service was unsatisfactory.

• A full refund if the service fails to meet the agreed-upon standards.

• A free revision to correct any errors as an alternative to a refund.